Terms of service

Valorant Coaching: Refund & Return Policy

Thank you for choosing my coaching services. To ensure a professional relationship and the highest quality of service, please review the following policy regarding payments, cancellations, and refunds.

1. General Refund Policy

All sales are final. Due to the nature of digital coaching and the immediate allocation of time and specialized expertise, we do not offer refunds, returns, or exchanges for any coaching sessions, VOD reviews, or training programs once the purchase is completed.

2. Rescheduling Policy

While refunds are not provided, I understand that real-life commitments happen.

  • Notice Period: You may reschedule your session at no additional cost if you provide at least 24 hours' notice before the scheduled start time.

  • Late Rescheduling: Requests made with less than 24 hours' notice may be subject to a rescheduling fee or forfeiture of the session at my discretion.

3. No-Show and Late Arrival Policy

  • Late Arrival: If you are late to a session, the session will still end at the originally scheduled time. The lost time will not be refunded or made up.

  • No-Shows: If you fail to show up for a scheduled session without prior notice, the session will be marked as completed, and no refund or credit will be issued. I will wait for a maximum of 15 minutes before ending the call and marking the session as a no-show.

4. Technical Issues

  • Client Issues: It is the client's responsibility to ensure a stable internet connection and a functional microphone. Time lost due to client-side technical issues will not be refunded.

  • Coach/Game Issues: If a session cannot be completed due to my technical issues or major Valorant server outages, the session will be rescheduled at the earliest convenience for both parties.

5. Acceptance of Terms

By booking a session and completing payment, you acknowledge that you have read, understood, and agreed to this No Refund Policy.

Tips for Implementation:

  • Placement: Make sure this is visible before the client pays (e.g., a checkbox on your booking form that says "I agree to the Refund Policy").

  • Consistency: If you make an exception for one person, word may spread. It is usually best to stick strictly to your written policy to avoid disputes.